Learning Engagement Officer

Job Title: Learning Engagement Officer

Location: Sunderland (with travel across the North East as required)

Contract Type: Permanent

Hours: 37.5 hours per week

Salary: Competitive, depending on experience

About the Organisation

Established in 2012, our client is a respected and community-focused training provider delivering high-quality education and training across the North East. With a strong commitment to learner success and community development, the organisation works with a wide range of individuals, employers, and partner organisations to create positive and lasting outcomes.

Role Overview

The Learning Engagement Officer will play a key role in engaging learners, promoting training opportunities, and supporting the overall learner journey. You will work closely with internal teams, referral partners, and local communities to identify potential learners, raise awareness of available courses, and provide guidance to ensure a smooth transition into learning.

This is a vital front-line role that requires a proactive, people-focused approach and a passion for supporting individuals to achieve their personal and professional goals.

Key Responsibilities

Promote the organisation’s training programmes across the community, with a focus on engaging hard-to-reach groups and individuals. Build strong relationships with referral agencies, community organisations, and local employers to generate learner interest. Organise and attend outreach events, community drop-ins, and promotional activities. Support potential learners with course information, enrolment processes, and initial assessments. Collaborate with delivery and learner support teams to ensure a seamless learner journey from enrolment to completion. Maintain accurate records of engagement activities, enquiries, and learner interactions. Contribute to marketing campaigns and learner recruitment strategies. Provide feedback and insights to help shape future course offerings and engagement approaches.

Person Specification

Essential:

Experience in learner engagement, community outreach, or a related field. Excellent interpersonal and communication skills. Strong understanding of the challenges facing learners in disadvantaged communities. Ability to work independently and as part of a collaborative team. A proactive, positive, and learner-centred approach. Full UK driving licence and access to own vehicle (travel across the North East required).

Desirable:

Knowledge of the local community and employment/training landscape in the North East. Experience working in the education, employability, or voluntary sectors. Level 2 (or above) in Information, Advice and Guidance (IAG).

What We Offer

A supportive and inclusive working environment. Opportunities for professional development and progression. The chance to make a meaningful impact in communities across the North East.

To Apply: Please submit your CV and a brief covering statement outlining your suitability for the role.