Tele Researcher

Tranquil Talent Group are proud to be recruiting on behalf of our client who are a research company operating in the South Shields area.

Pay: £12.21-£12.40 per hour

Hours: Monday to Thursday between the hours of 9am and 8pm (4 day working week, 9.5hrs per day) (Possible overtime on Saturdays)

Key Responsibilities

• Making outbound calls to participants (e.g learners, parents, employers) to collect data via structures of semi-structured surveys).
• Follow predefined scripts or questionnaires while maintaining a professional and friendly tone.
• Accurately record responses into databases, spreadsheets or CRM systems.
• Flag incomplete or unclear responses for review or follow-up. Meet daily and weekly call targets.
• Deal sensitively with respondents who may be disengaged, vulnerable, or in distress. Handle personal or sensitive data in line with GDPR and internal privacy policies.
• Follow any required safeguarding procedures if disclosures are made.

Essential Experience

• Possess and demonstrate excellent communication skills
• Great attention to detail
• Maintain a professional and business-like approach to each call
• Demonstrate a positive and can-do attitude
• Able to deliver results and target driven
• Elements of objection handling
• Strive to meet quality standards
• Be able to engage in training and have a proactive approach to further training
• Excellent time management

Benefits

• Free on-site parking.
• Temp ongoing